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Frequently Asked Questions

Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.

Popular Questions

1. I sent an email to one of Kim's email addresses but got no response. What gives? (323 views, created 2007-11-08 16:12:09)

2. I paid for my MRP membership but it didn't take me to the members site! What do I do? (320 views, created 2007-11-08 16:08:32)

3. I opened a support ticket for Download Site Creator and it was closed. Why? (316 views, created 2007-11-08 20:48:55)

4. What's the time frame for getting a reply to my support ticket? (272 views, created 2007-11-08 20:44:50)

5. I opened multiple support tickets and they were all closed out. Why? (265 views, created 2007-11-08 20:40:32)

6. View All Questions...

Your Question

Created on 2007-11-08 20:44:50 with 272 views.

Q: What's the time frame for getting a reply to my support ticket?

A: For any support ticket, please allow up to 3 business days. If you don't receive a reply within 3 business days, please check your ticket status here at the helpdesk.

(FYI: You will need your ticket ID to check its status)

Email can sometimes be unreliable and although we may have sent an emailed response, there is no
guarantee (due to spam filters and such) that you'll receive the email.