In our experience attending to support tickets, there are some things that can speed up the helpdesk process. We're listing these things below for your convenience.

1) Please only submit 1 ticket for an issue at any given time. Opening multiple tickets
for a single issue will result in a delay of your ticket being serviced or your multiple tickets being closed without notification.

2) Please include full details about the issue you're addressing. This means including the specific product or website you're talking about and specific details about the problem you're having. If you don't provide full details, we'll have to email you for those details anyways and that will slow down the process of getting your support issue resolved.

3) If you don't receive a response to your ticket within 3 business days, check your
Ticket Status here in the web panel (make sure you have the ticket id.) Email can
sometimes be unreliable and although we may have sent an emailed response, there is no
guarantee that you'll receive the email.

4) Make sure you're opening support tickets only for products we support. For more details, read the 'Discontinued software' page by clicking here.

** We no longer support Download Site Creator. Please do not open any tickets for this software. You can read more about its discontinuation by clicking here.